IMPORTANT: An apology and a reminder

[Thotos]

For some strange and unexplained reason, the trav & acc button on the website had disappeared    Apologies for that (I'm blaming the website hosts) but it's now back. There was always a link to the Travel and Accommodation section in the news section and the news-band on the forum's main page so you have no excuse for not booking your rooms yet.

Which brings me to the reminder: You've got just 3 days left to book your accommodation for 3ma12  As it says in Travel and Accommodation section:

Important: The hotel are holding a number of rooms for us but these will only be held until the 1st of October 2011 so please book your room(s) early. Any booked rooms can be cancelled without a penalty charge provided they are cancelled before the 1st of March 2012. After that date, for any rooms cancelled before the 7th of May 2012 there will be a 50% charge for late cancellation. 'No shows' will be charged the full amount for any non-cancelled rooms.

To book your room(s) please contact the hotel direct:

Grossfeld Hotel GmbH & Co.KG
6 Castle Street
D-48455 Bad Bentheim
Germany

Phone + 49 59 22-7 77 70
Fax +49 59 22-43 49
Email: hotel@grossfeld.com

If you are still not sure if you can make it, please book your room(s) to be on the safe side and then cancel before 1st of March next year if things don't work out.

[Heini131]

Yes Theo, you are exactly right.

Please Ladies and Gentlemen, start your booking now 

If you have any questions don`t hesitate to contact me

[simon131]

This whole booking saga is extremely disappointing. On Friday I sent the hotel two emails and a fax and as of 2000h on Sat 01 Oct I've not yet had any form of confirmation   Looks like I'll not be joining you all in Germany in 2012

Heini, perhaps you can contact the hotel and ask them why virtually everyone has had difficulty in booking for this event as it will certainly affect numbers.

[Robert]

Simon (and others who have/had booking problems),

for my booking I sent an email to the hotel and 5 hours later got confirmation. Maybe (shouldn't be the case, but you never know) it is a language issue? Please find below the German text I sent, followed by a translation into English for your convenience:

Hotel Grossfeld
Fr?derique Michaux

Hallo Frau Michaux,
als Teilnehmer an der o.a. Veranstaltung w?rden wir gern vom 8. bis 13.5.2012 ein Doppelzimmer buchen zu den daf?r ausgehandelten Konditionen. Unsere Daten:

Robert und Ingrid
Feldgartenstr.
55129 MZ

Ich bitte um Best?tigung der Buchung.

Mit besten Gr??en,

Robert Bardorf

Hotel Grossfeld
att. Fr?derique Michaux

Hello Miss Michaux,
we are participants of the event mentioned above and would like to make a reservation for a (double) room from May 8 to May 13, 2012, based on the agreed conditions. Our (my) personal data:

(Name)
(Street Address)
(City, ZIP Code)

Please confirm this booking.

Best regards,


Hope this helps. If not, we - your German forum members - will help you by contacting the hotel in German.

Robert

[Heini131]

Just saw this post and had a phone call with the hotel(02.10 at 13.15)

They have no problems with their emails and receive mails from all parts of the world.
Friday(30.09) after Theo contacted me i sent a test-mail and it worked fine.

I don`t know where the problem is but maybe you try with fax?

Hoping it will all work out fine

[simon131]

On Friday morning I sent two emails to different addresses at the hotel that Theo gladly provided to me and also sent a fax with my credit card number on and worryingly none of these have been confirmed to me.

I've sent you a PM Heini. Perhaps you'd be kind enough to confirm with the hotel whether they have received my booking.

"Sadly", this year I shall be travelling on 3ma without my family - should reduce the arguments though

[simon131]

Good news! Just received an email from the Grossfeld confirming my booking Looks like I shall be joining you after all. 

Thanks Robert and Heini.